Shipping Policy

1. Domestic Shipping Policy (Direct Store Orders)

This section applies strictly to physical goods purchased directly from the Protected Rootz online store.

• Shipment Processing Time: All direct orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

• Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

• Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery dates will vary based on the shipping method selected.

• Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

2. Services & Digital Offerings

For any hair or consultative services booked through our website, no physical shipping is required. Confirmation, booking details, and digital access links will be delivered instantly to the email address provided at checkout.

3. Affiliate Links & Third-Party Products Disclaimer

Protected Rootz promotes and features affiliate links on our website.

• No Liability for Affiliate Orders: When you click on an affiliate link and buy a product from a third-party merchant, Protected Rootz plays no part in the handling, packaging, fulfillment, shipping, or delivery of those items.

• Separate Policies: Orders placed through affiliate links are subject entirely to the shipping, delivery, tracking, and return policies of the external merchant selling the product. We are not responsible for transit delays, lost packages, or shipping issues related to affiliate network purchases. Please contact the respective third-party vendor directly for customer service regarding those orders.

4. Damages & Lost Packages

Protected Rootz is not liable for any direct store products damaged or lost during transit. If you received your direct order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.